Applies solely to Afore Anyhome series products, 1.0 to 5.0kw

For the above mentioned products, you receive an Afore factory warranty valid for 10 years from the date of purchase. The Afore factory warranty covers any costs which you incur for repair or replacement parts during the agreed period beginning at the date of purchase of the inverter, subject to the conditions listed below. This is not associated with a durability warranty.

You have the option of purchasing an extension of this Afore factory warranty within the first year of the 10 year term.

Warranty Conditions

If an inverter becomes defective during the agreed Afore factory warranty period and provided that it will not be impossible or unreasonable, the inverter will be, as selected by Afore,

repaired by Afore, or
repaired on-site by Afore, or
exchanged for a replacement inverter of equivalent value according to model and age by Afore.
In the latter case, the remainder of the warranty entitlement will be transferred to the replacement inverter and your entitlement will be documented at Afore.

Excessiveness in the meaning above exists in particular if the cost of the measures for Afore would be unreasonable

in view of the value that the inverter would have without the defect,
taking into account the significance of the defect, and
after consideration of alternative workaround possibilities that Afore customers could revert to withoutsignificant inconvenience.

The factory warranty includes the costs of Afore, for work and materials for the restoration of faulty equipment in Afore’s factory or for on-site repair work by Afore personnel. All other costs, particularly call out costs, shipping costs, travel and accommodation costs of Afore personnel for on-site repairs as well as costs of the customer’s own employees are not included in the factory warranty.

Afore will charge a standard call out fee for all works within the scope of the warranty.

To determine the warranty entitlement, please submit a copy of the purchasing invoice or installation invoice along with a copy of the warranty certificate and inverter serial number. The type plate on the inverter must be completely legible. Otherwise, Afore is entitled to refuse to provide warranty services.

Please report defective inverters with a brief error description to our AforeUK Offices where a fault report form will be completed. If we agree to a replacement, we generally send an Afore Engineer, within 7 working days from the date reported.

Scope of the Factory Warranty

The factory warranty does not cover damages that occur due to the following reasons:

Transport damage
Incorrect installation or commissioning
Failure to observe the user manual, the installation guide, and the maintenance regulations
Modifications, changes, or attempted repairs
Incorrect use or inappropriate operation
Insufficient ventilation of the device
Failure to observe the applicable safety regulations (VDE standards, etc.)
Force majeure (e.g., lightning, overvoltage, storm, fire)
Breaking of the tamper proof seal
Water Damage due to misuse, incorrect installation or commissioning.

Neither does it cover cosmetic defects which do not influence the energy production.
Claims that go beyond the rights cited in the warranty conditions, in particular claims for compensation for direct or indirect damages arising from the defective device, for compensation for costs arising from disassembly and installation, or loss of profits are not covered by the factory warranty, insofar Afore is not subject to statutory liability. In such cases, please contact the company that sold you the device. Possible claims in accordance with the law on product liability remain unaffected. All claims arising from or in connection with this warranty are subject to China law. Shanghai, China is the exclusive place of jurisdiction for all disputes arising from or in connection with this warranty.

Conditions for Payments

All payments to Afore for call out costs, shipping costs, travel and accommodation costs are to be made upon completion of all works . Payment can be made by BAC’S, Cheque, Card or Cash.

Service Line

If you have an issue, please contact our AforeUK technical department, who will be glad to provide you with technical support and assistance. We require the following information:-Inverter Model, Serial No.
Or you can email us: help@aforeuk.com

Contact lists on our website: www.aforeuk.com

UK Service Hotline: 01283 845039

Afore UK Ltd
Unit 6, The Maltsters,
Wetmore Road,
Burton on Trent,
Staffordshire
DE14 1LS